RETURNS

Built on the Bay. Made to order. Worn with purpose.

Because each Bay Branded item is made specifically for you, our return policy is a little different from big-box retail — but it’s fair, straightforward, and honest.

Made-to-Order Notice

All Bay Branded apparel is made to order. For that reason, we do not accept returns for buyer’s remorse, preference changes, or normal wear.

What We Do Cover

We will gladly replace or refund items that arrive:

• Damaged

• Misprinted

• Defective

• Incorrect (wrong item or design sent)

If this happens, contact us within 7 days of delivery with:

• Your order number

• A clear photo of the issue

We’ll make it right.

Sizing & Fit

At this time, we do not offer returns or exchanges for sizing issues, as each item is produced specifically for your order.

What Is Not Eligible for Return

• Worn or washed items

• Items damaged through use or improper care

• Orders placed incorrectly

• Final sale items and gift cards

If it’s been worn, weathered, or worked in — it’s not eligible.

How to Report an Issue

Email us at support@baybranded.com within 7 days of delivery with:

• Order number

• Description of the issue

• Photo documentation

We respond within 1–2 business days.

Refunds & Replacements

• Approved claims may result in a replacement or refund

• Refunds are issued to the original payment method

• Processing time may take 5–10 business days after approval

Fair Use

We reserve the right to refuse returns or replacements that show signs of wear, misuse, or abuse of this policy.

Questions?

Reach out anytime at support@baybranded.com

We’re Bay-rooted — and we stand behind what we make.