Refund policy

Returns & Refunds

Built on the Bay. Made to Order. Worn with Purpose.

At BAY BRANDED®, every product is created with purpose and inspired by the Chesapeake Bay. Because our merchandise is made to order specifically for each customer, our return policy differs from traditional retail.

We believe in keeping things straightforward, fair, and transparent — and standing behind the quality of everything we sell.

Made-to-Order Policy

All BAY BRANDED products are made to order. For this reason, we do not accept returns or exchanges due to buyer’s remorse, changes in preference, incorrect ordering, or normal wear.

We encourage customers to review product descriptions, sizing information, colors, and order details carefully before completing a purchase.

What We Cover

We stand behind our products and will gladly address items that arrive:

  • Damaged during shipping
  • Misprinted or with printing defects
  • Defective due to manufacturing issues
  • Incorrect, including the wrong product or design

If your order arrives with one of these issues, please contact us within 7 days of delivery so we can review the problem and work toward an appropriate resolution.

Approved claims may qualify for a replacement or refund at no additional cost to the customer.

Sizing & Fit

Because our apparel is produced specifically for each order, we cannot accept returns or exchanges for sizing or fit preferences.

Please refer to the sizing information provided on each product page before placing your order.

Items Not Eligible for Return

The following are generally not eligible for returns or exchanges:

  • Items that have been worn or washed
  • Products damaged through use, misuse, or improper care
  • Orders placed with incorrect sizes, colors, or other selections
  • Products returned due to buyer’s remorse or changes in preference
  • Final sale items and gift cards

These exclusions do not apply where prohibited by law or where an item qualifies for a remedy because it arrived damaged, defective, misprinted, or incorrect.

How to Report an Issue

If there is a problem with your order, please email support@baybranded.com within 7 days of delivery.

Include the following information:

  • Your order number
  • A brief description of the issue
  • Clear photographs showing the problem

Our goal is to respond to customer inquiries within 1–2 business days.

We may request additional information to help review and resolve your claim.

Refunds & Replacements

Once your claim has been reviewed and approved:

  • We may issue a replacement or refund, depending on the circumstances.
  • Approved replacements for damaged, defective, misprinted, or incorrect items will be provided at no additional cost, including replacement shipping.
  • Refunds will be issued to the original payment method.
  • Refunds generally take 5–10 business days to appear after processing, depending on your financial institution.
  • If a physical return is necessary, we will provide instructions and cover return shipping for approved claims involving our error or a defective product.

Please do not send merchandise back without contacting us first.

Fair Use

We reserve the right to decline claims involving misuse, excessive wear, improper care, or attempts to abuse our return policy.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

Questions? We’re Here to Help.

For questions about your order, product concerns, or refund eligibility, contact us at:

support@baybranded.com

At BAY BRANDED®, we’re Bay-rooted, built on tradition, and committed to standing behind what we make.