Terms of service
Terms of Service
Built on the Bay. Rooted in Tradition.
Last Updated: October 17, 2026
Welcome to BAY BRANDED®.
Our brand is inspired by the Chesapeake Bay, its people, traditions, history, and way of life. By visiting BAYBRANDED.COM or purchasing products from our store, you agree to the following Terms of Service.
Please review these terms before using our website or placing an order.
1. General Conditions
BAY BRANDED® operates an online retail store offering Chesapeake-inspired apparel, accessories, and lifestyle merchandise.
By using our website, you agree to use it lawfully and refrain from activities that could interfere with its operation, security, or other customers’ experiences.
We reserve the right to refuse or cancel orders when reasonably necessary to address suspected fraud, inaccurate information, product availability, or violations of these terms, subject to applicable law.
2. Products & Availability
Many BAY BRANDED products are made to order specifically for each customer.
We make reasonable efforts to display accurate product descriptions, colors, sizing information, and photographs. However, slight variations in color, appearance, placement, or finish may occur due to screen settings, manufacturing processes, and production methods.
Product availability, designs, and specifications may change without prior notice.
We reserve the right to modify or discontinue products at any time.
3. Orders & Payments
By placing an order, you agree to provide accurate billing, shipping, and contact information.
All prices are displayed in U.S. dollars unless otherwise indicated.
Applicable taxes and shipping charges are calculated and displayed during checkout.
Payment must be successfully processed before an order can proceed to fulfillment.
We reserve the right to cancel orders containing pricing errors, payment irregularities, or suspected fraudulent activity. If payment has already been collected for a canceled order, a refund will be issued as appropriate.
4. Made-to-Order Merchandise
BAY BRANDED products are generally produced after an order is placed.
Because merchandise is made specifically for each customer, changes or cancellations may not be possible once production has begun.
Customers are responsible for reviewing product details, sizing charts, selected colors, quantities, and shipping information before completing checkout.
5. Shipping & Delivery
Orders are typically processed within 1–3 business days, with shipping transit generally taking 3–7 business days within the United States.
These timelines are estimates and may vary due to production schedules, carrier delays, holidays, weather, or circumstances beyond our reasonable control.
Items within the same order may arrive in separate shipments.
Eligible U.S. orders with merchandise subtotals over $80 qualify for free standard shipping, subject to our published shipping terms.
For additional information, please review our Shipping Policy.
6. Returns, Refunds & Replacements
Because our products are made to order, we generally do not accept returns or exchanges for buyer’s remorse, changes in preference, or sizing issues.
We stand behind our merchandise and provide remedies for qualifying products that arrive damaged, defective, misprinted, or incorrect.
Customers should report these issues within 7 days of delivery, following the instructions in our Return & Refund Policy.
Approved claims may qualify for a replacement or refund.
For complete eligibility requirements, instructions, and refund timelines, please review our Return & Refund Policy.
Nothing in these terms limits rights or remedies available under applicable consumer protection laws.
7. Intellectual Property
Unless otherwise indicated, BAY BRANDED’s original designs, artwork, logos, branding, photographs, written content, and other proprietary materials are owned by BAY BRANDED or used with appropriate authorization.
These materials may not be copied, reproduced, modified, distributed, or used commercially without prior written permission, except as permitted by law.
Purchasing a BAY BRANDED product does not transfer ownership of the intellectual property associated with its design.
8. Website Content & Accuracy
We strive to ensure the information on BAYBRANDED.COM is accurate and current.
Occasionally, product descriptions, pricing, availability, or other website information may contain errors or omissions.
We reserve the right to correct inaccuracies and update information as necessary.
Where an error affects an existing order, we will address the situation in accordance with applicable law.
9. Third-Party Services
Our website is operated through Shopify and may use third-party services for payment processing, production, order fulfillment, shipping, analytics, or other business operations.
These providers may have their own terms, conditions, and privacy practices.
BAY BRANDED is responsible for handling customer orders and concerns in accordance with our published policies and applicable law.
10. Privacy & Customer Information
We respect our customers’ privacy.
Information collected through our website is handled according to our published Privacy Policy.
Please review that policy to understand how personal information is collected, used, and protected.
11. Prohibited Activities
Customers and website visitors agree not to:
- Use our website for unlawful or fraudulent purposes.
- Attempt to interfere with website security or functionality.
- Submit false or misleading information.
- Copy or commercially exploit protected BAY BRANDED content without authorization.
- Use automated or unauthorized methods to disrupt or misuse our services.
We may restrict access when reasonably necessary to protect our website, customers, or business.
12. Disclaimer & Limitation of Liability
We make reasonable efforts to provide accurate information, dependable service, and quality merchandise.
To the extent permitted by applicable law, BAY BRANDED is not responsible for losses arising from website interruptions, unauthorized third-party activity, or events beyond our reasonable control.
Nothing in these terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
13. Changes to These Terms
We may revise these Terms of Service to reflect changes in our products, business operations, policies, or legal obligations.
Updates will be published on BAYBRANDED.COM with a revised effective date.
Continued use of our website after updated terms take effect constitutes acceptance to the extent permitted by law.
14. Contact Information
Questions regarding these Terms of Service, orders, or BAY BRANDED products may be directed to:
BAY BRANDED®
Website: BAYBRANDED.COM
Email: support@baybranded.com
Our goal is to respond to customer inquiries within 1–2 business days.
BAY BRANDED®
Shaped by Wind, Tide, and Time.